Will my merchants have to reinstall my app after leaving Gadget?
No, if the Shopify app is in your own Partner or Dev Dashboard account. That holds for public and custom apps that open inside Shopify admin, on any Shopify API version. For an app that doesn't open inside Shopify admin, we test this on a development store first and tell you in writing. If the app is in someone else's account, it becomes a new app and merchants install again. Background jobs are a separate question, below.
Can I export Shopify access tokens from Gadget?
Yes. Gadget support confirmed in November 2026 that you, the app owner, can export each store's access token, refresh token and both expiry times through your app's Internal API. Treat that export as a secret.
Tokens only work for the same Shopify app, which is one more reason to keep it.
Order matters. Point the app at the new server and pause everything on Gadget that calls Shopify first, then move the tokens. If Gadget and the new server both refresh a store's token, each breaks the other's.
If a store has no usable token, Gadget's own docs say "the merchant needs to open the app in their Shopify admin to reauthenticate."
Will background jobs and webhooks keep running after the switch?
Yes, when the tokens move with the app. Gadget support confirmed in November 2026 that you, the app owner, can export each store's Shopify tokens. We move them during the switch-day freeze, and background jobs start again after the switch for every store with a usable token.
Apps on API 2026-04 use tokens that renew every hour. On January 1, 2027, Shopify delists public apps that still use the older tokens and blocks their new installs.
If your app's stores still hold Shopify's older tokens and we switch before that date, we move them to the new tokens ourselves during the freeze, with nothing for merchants to do. If a store has no usable token, its background jobs wait until its merchant next opens the app. We check which case your app is in before we quote.
Webhooks: Shopify retries webhooks it couldn't deliver during the freeze. A nightly check that compares your data with Shopify (we run one after every move) catches anything missed.
How do I get my data out of Gadget?
Through your app's Internal API, model by model and page by page, with an admin API key. Gadget offers no database dump today, and it has not published a migration export tool or a date for one, so this is the route that works today. Gadget's open-source Fivetran extractor reads the public API instead, and it does not copy passwords, encrypted fields or Shopify tokens.
When we do the move, we write that export script, and it's part of the fixed price.
Count the records per model before and after, and spot-check records by hand. Download files through their links and move them to your own storage. Don't copy Gadget's copies of Shopify products and orders: pull them fresh from Shopify after the switch.
Does Shopify's January 1, 2027 delisting affect my Gadget app?
Only if it's a public app that still uses Shopify's older, non-expiring tokens. On January 1, 2027, Shopify delists public apps that still use its older, non-expiring tokens and blocks their new installs.
Shopify says existing installs keep working, and that January 1 "is the migration deadline". Custom apps are not affected. If your stores still hold the older tokens, moving before January 1, 2027 lets you handle the move and the token change in one switch.
Will my app keep its App Store listing and reviews?
Yes, if the Shopify app is in your own Partner or Dev Dashboard account. The move keeps the same app and only changes where it points, so its listing, reviews and merchants' subscriptions stay.
Will my app go down during the move?
Briefly. Switch day has a short freeze of up to an hour. Shopify retries webhooks it couldn't deliver, and a nightly check against Shopify catches anything missed.
The freeze matters for tokens: Gadget must stop calling Shopify before the new server takes over, or each breaks the other's tokens.
Done for you: we move Gadget apps, tokens and switch day included: Gadget app migration.
